Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
SEND US A MESSAGE
CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Frequently Asked Questions
What is Unbox.LK?
Unbox.LK is a platform that provides Sri Lankan consumers and businesses with direct access to products from Indian e-commerce websites, manufacturers and trusted sources.
How does Unbox.LK work?
You can open any Indian e-commerce website, choose the item you want to buy, and share the details with us. We'll will deliver the items to your doorstep post payment.
Are there any minimum orders?
No, you can purchase anything listed on any major website.
What payment methods are accepted on unbox.lk?
You can pay in Sri Lankan Rupees through bank deposit, bank transfer, or major debit and credit cards. Processing fees may apply.
Is there a minimum order requirement?
No, there is no minimum order requirement. You can even purchase a single item if you prefer.
How do you ensure the items comply with Sri Lankan customs regulations?
We review the items to ensure they are not on the restricted items list as declared by Sri Lankan customs.
What happens if I receive the wrong item or have issues with my order?
If you receive the wrong item, we will handle the return according to the respective website's return policy. A nominal fee may or may not apply.
What are the different payment plans for customers?
Bank transfer, cash deposit, credit/debit cards. Cash on delivery will be available once we introduce packages like PRIME & ELITE.
Do you handle heavy or bulk shipments?
Yes, we handle heavy or bulk shipments through sea cargo, which may take longer based on logistics.
Can Unbox.lk help with official imports from India?
Yes, we can assist with official imports on your behalf as your official partner in India with flexible payment terms.
Is Unbox.lk only for personal shoppers, or can businesses use the service too?
Unbox.lk serves both individual consumers and businesses, offering solutions for various needs.
How long does it take to receive my order?
Delivery times can vary based on the shipping method chosen, but we aim to provide efficient & quickest service within our reach.
What sets unbox.lk apart from other similar services?
Unbox.lk's commitment to customer satisfaction, transparent processes and a wide range of payment options make us a trusted choice. Most importantly Unbox.lk just increased the number of products you can shop from by 320,000,000 products and more than 100,000 registered Indian sellers and manufactures.
Is there customer support available if I have questions or issues?
Yes, our customer support team is available to assist you with any inquiries or concerns. You can reach through WhatsApp channel +919566207823 or +94711000129
How can I get started with unbox.lk?
Simply visit our website, create an account and contact us through our provided channels to begin using our services.
I am a Srilankan, Can you help us purchase / import any item from India?
Absolutely! As long as it is not a banned item by Sri Lankan customs. We have experience handling a wide range of products, but we always ensure that the items you want to import comply with Sri Lankan customs regulations. If an item is on the restricted or prohibited list, we will inform you and provide guidance on alternative solutions. Our goal is to assist you in importing the products you need while ensuring compliance with local regulations.
I am a Sri Lankan settled abroad, Can you help us purchase / import any item from India?
Absolutely! But you have to ensure that the item is not a banned item in your country of residence. Any additional charges like freight, import duty or transport charges within your country of residence will be your responsibility.
I am a foreign national from another country, Can you help us import any item from India?
Absolutely! But you have to ensure that the item is not a banned item in your country of residence. Any additional charges like freight, import duty or transport charges within your country of residence will be your responsibility.
Can I use credit card / debit card for making payments?
Yes, we accept all major credit/debit cards. Additional card processing fees may apply.
I don't have a credit/debit card. What do I do?
You can make a cash deposit to any of our bank accounts or do an online transfer.